Now employs over 220 FTE having a capacity to expand to 330 FTE across both of its extensive websites in Glasgow and Stratford upon Avon to adapt further capacity.
Widely regarded as a pioneer in regards to innovation and the usage of new technologies has established itself as a market leader whilst preserving its independence from bigger less nimble competitors. Considering that the companies launching back into 2008 and its staff have won a number of high profile industry awards includingthe best utilization of technologies for itself service client portal WeWantToSayYes.co.uk and again in 2016 because of its voice recognition dialler platform, in addition to being known for innovative use of technology is thus far the only DCA to have won both very best customer and finest commercial DCA.
When you work with nothing is taken for granted, we take some time to get to understand you and your customers, the approach we devise for you is special to your company requirements and evolves along with our venture.
Customer focussed, has consistently worked with the belief that regardless of the current situation a client finds themselves dealing with, so that they can be and will always stay a valued customer of their customers, this ethos implies that functions with its customers across a selection of debt kinds and era. In addition to working with clients on overdue arrears and elderly debt accounts also works with a number of customers at very early stage arrears, often at a white label capacity carrying and representing the name of a number of the UK's biggest names.
Investing in our customers, we are a professional services company focusing on a very significant set of standards that are regulated by the Financial Conduct Authority, and also as part of the highly recognized Credit Services Association we are committed to ensuring that all of our people work to the highest of standards. Development and training play a key role in the working lives of all employees at all levels, Training doesn't end once induction is finished but is ever present during the working environment.
Quality assurance plays a key role in all we do at; QA rolls all elements of our business and is covered How debt collectors get your money -Â Bankrate.com with our three line of defence and why not try this out backed up via our own internal audit group and different compliance functions.
Groups senior management staff is composed of some of the very experienced and well regarded professionals in the industry, with more than a 150 years combined experience in the sphere of financials.